Question 1

Does it work without internet?

Accepted Answer

Yes. Once a field rep has signed in on a phone with a connection, they can clock in and out, take breaks, log visits and sales, add and complete tasks, add clients, move deals and message their manager with no signal at all. Everything saves on the phone, shows how many items are waiting, and syncs automatically — in the right order — when signal returns. Photos, approvals and PDF quotes wait for a connection, and the very first sign-in on a new phone needs one.

Question 2

Which plan do I need?

Accepted Answer

Pick the plan that fits the number of people who will use Wayfen — field reps and managers together: Starter up to 10, Growth up to 25, Business up to 50, Scale up to 100, Enterprise up to 300. Every plan includes the full product; you only move up when your team grows. More than 300? We will build a custom plan.

Question 3

What stops field reps logging visits from home?

Accepted Answer

Field reps must clock in before they can work, and they can’t sign out while still clocked in. Every visit records where the field rep actually was and is checked against the client’s saved location — it’s marked On-site, or flagged with how far away it was logged.

Question 4

Do my field reps need to install anything?

Accepted Answer

No app store needed. Wayfen runs in the phone's browser and can be added to the home screen like a normal app, on both Android and iPhone. It works on laptops and tablets too.

Question 5

Will it fit how my business works?

Accepted Answer

Yes — activity types (visits, calls, demos, deliveries, installs, whatever your team calls them), product categories and targets are all set by you. Each organization also sets its own name, logo and brand colour.

Question 6

Is our data secure, and who can see it?

Accepted Answer

Each organization's data is isolated at the database level. Managers see their whole team; field reps see only their own activity. Photos are stored privately, everything is encrypted in transit, and changes are recorded in an audit log.

Question 7

Can we bring our existing client list?

Accepted Answer

Yes. Managers can add clients from the Clients tab, and field reps can add a client just by typing the name while logging a visit. Near-duplicate names are flagged automatically.

Question 8

What languages and currencies are supported?

Accepted Answer

The app is available in 17 languages: English, French, Portuguese, Spanish, Arabic, Swahili, Shona, Ndebele, Zulu, Hindi, Tamil, Telugu, Bengali, Chinese, Indonesian, Turkish and German. Each person picks their own language, and each organization chooses the currency its amounts are shown in.

Question 9

What happens to our data if we cancel?

Accepted Answer

Your data is yours. Export activity and client records to Excel or CSV at any time, and we will give you a full export on request.

Question 10

How is this different from a spreadsheet or WhatsApp group?

Accepted Answer

Those work until your team grows past a handful of people. Then nothing is verified, nothing is searchable, and nobody has a live picture of the day. Wayfen gives you GPS-backed activity, a real pipeline and reports you can actually run.

Wayfen: the field sales and marketing app for teams that work from a phone

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