Wayfen Blog · 6 Mfumfu 2026 · Kubuyekezwe 15 Mfumfu 2026

Indlela yokulandela abasebenzi ngokufanele, ngaphandle kokubalawula kakhulu

Wonke umphathi wabasebenzi basemsebenzini ekugcineni uyabuza umbuzo ofanayo: ngiyazi kanjani ukuthi ithimba lami lenze njani namhlanje? Uma ufuna ukulandela abasebenzi ngokufanele, khumbula ukuthi ukulandela kungakha ukuthembana noma kukubhubhise. Umehluko usemayelana nokuthi yini oyilandelayo, ukuthi uyichaza kanjani, nokuthi wenzani ngolwazi.

Qala ngesizathu, hhayi ngethuluzi

Abasebenzi basemsebenzini bayawamukela amalungelo okulandelwa uma beqonda ukuthi kungani kukhona, futhi babone ukuthi kubasiza. Ngaphambi kokufaka noma iyiphi inhlelo, bhala imibuzo emibili noma emithathu okudingeka iphendulwe nsuku zonke. Kumathimba amaningi yile: Ingabe ukuvakasha okuhleliwe kwenzekile? Yini ethengisiwe noma evunyelwene? Kudingeka usizo kuphi?

Uma isilinganiso singasizi ukuphendula enye yalezo zibuzo, sishiye ngaphandle. Ukulandela konke kuzwakala njengokuqapha; ukulandela okubalulekile kuzwakala njengokuphatha.

Yini okufanele silandelwe

Isikhathi sokusebenza, hhayi isikhathi somuntu siqu. Rekhoda indawo kuphela kusukela ekungeneni emsebenzini kuya ekuphumeni. Ngaphandle kwamahora okusebenza, akukho okufanele kurekhodwe.
Ukuvakasha ngokuqhathaniswa nendawo yekliyenti. Ukuvakasha okurekhodwe endaweni yekliyenti kuyiqiniso. Ukuvakasha okurekhodwe amakhilomitha amabili kude kuyombuzo okufanele ubuzwe ngenhlonipho.
Imiphumela. Ama-oda, izimali ezibuthelwe, izinkomba ezithunyelwe, nokulandelela okuvunyelwene. Umsebenzi ongenamiphumela uyingxenye yesithombe kuphela.
Intuthuko ngokuya endaweni ehlosiwe. Vumela umuntu ngamunye osemsebenzini abone inani lakhe nsuku zonke, hhayi ekupheleni kwenyanga kuphela.

Yini okungafanele silandelwe

Indawo ngemva kokuphuma emsebenzini, ngezimpelasonto noma uma umuntu ephumile.
Imilayezo, amakholi noma ukuzula kwewebhu komuntu siqu.
Ukunyakaza ngomzuzu ngomzuzu okusetshenziselwa ukugxeka izikhathi zokudla noma ukugcwala kwezitaladi.

Imithetho eminingi yobumfihlo, kubandakanya i-POPIA yaseNingizimu Afrika nemithetho efanayo kulo lonke ingingo, ilindele ukuthi uqoqe okudingekayo kuphela futhi utshele abantu ngakho. Ukucacisa nokunciphisa yindlela enobulungisa nephephile.

Chaza kumhlangano wokuqala

Tshela ithimba, ngamagama alula, ukuthi yini erekhodwayo, nini, ubani ongayibona nokuthi kungani. Bakhombise umbono wabo qala. Lapho abasebenzi basemsebenzini bebona ukuvakasha kwabo, indlela nezinjongo zabo, inhlelo iba yithuluzi labo, hhayi kuwe kuphela.

Sebenzisa ulwazi ukuqeqesha, hhayi ukuthwebula

Ukusetshenziswa okuhle kakhulu kwedatha yokulandela yincoco emfushane yesonto ngalinye: ngabe yiziphi izikhulu ezithule, yiziphi izivumelwano ezimile, nokuthi ngubani osemsebenzini odinga ukwesekwa. Uma isikhathi kuphela lapho idatha ikhulunywa khona kuyilapho umuntu esesimweni esinzima, ithimba lizophambanisa indlela. Uma isetshenziselwa ikakhulu ukusiza nokugubha impumelelo, bazoyigcina ilungile.

Phatha izimo ezingavamile ngombuzo

Uma ukuvakasha kurekhodwe kude nekliyenti, buza ngaphambi kokucabanga. Ikliyenti ingase isuke, ikheli eligciniwe lingase lingalungile, noma umhlangano ungase wenziwe kwenye indawo. Lungisa idatha, bese umbiko olandelayo uba nembono ocacile kubo bonke.

Uhlelo olulula lwesonto

Msombuluko: yabelana ngenjongo yomuntu ngamunye nokuvakasha okuhleliwe kwesonto.
Nsuku zonke: isifinyezo esisodwa esizenzekelayo sokuvakasha, ukuthengisa nokubuthelwa kwezimali, ngaphandle kokubhala ngesandla.
Ngesihlanu: ukubuyekezwa kwemizuzu engu-15 komuntu ngamunye okuhlanganisa impumelelo, izinkomba ezimile, namakliyenti okufanele abuyelwe kuwo.

Bhala umgomo wakho wokulandela abasebenzi basemsebenzini

Umgomo omfushane obhaliweususa inkinga eminingi ngokulandelwa kwe-GPS. Akudingeki ube ngumbhalo wezomthetho. Ikhasi elilodwa liyanele, uma nje liphendula imibuzo abasebenzi bonke abayicabangayo:

Yini erekhodwayo. Isibonelo: indawo ngesikhathi sokungene emsebenzini, ukuvakasha, ama-oda, izimali ezibuthelwe nezindleko.
Kurekhodwa nini. Kuphela phakathi kokungena nokuphuma emsebenzini ezinsukwini zokusebenza.
Ubani ongakubona. Umuntu osemsebenzini, umphathi wakhe oqondile, nakubika, ubuphathi obuphezulu. Hhayi omunye.
Igcinwa isikhathi esingakanani. Khetha isikhathi esihambisana nebhizinisi lakho nezidingo zomthetho noma zokuhlolwa, uphinde ukugcine.
Indlela yokuphakamisa impikiswano. Uma umuntu osemsebenzini ecabanga ukuthi irekhodi alilungile, ubatshela bani, futhi kuzohlolwa ngokushesha kangakanani?

Cela ngamunye afunde bese eqinisekisa ukuthi uyaqonda. Gcina umgomo endaweni lapho wonke umuntu angawuthola khona, uwuvuselele uma kukhona okushintsha. Lapho imithetho ibhalwe phansi, umuntu osemsebenzini obuzwa ngokuvakasha angakhomba umgomo, nomphathi angakwenza njalo. Lesi sisekelo sokubhekisela esabelanwa yilokho okwenza ukulandela kube ngokufanele.

Izimpawu zokuthi ukulandela kwakho sekuguqukele ekubalawuleni kakhulu

Ngisho nezinhlelo ezinhle ziyashintsha. Qaphela lezi zimpawu zokuxwayisa esimweni sakho njengomphathi:

Uthumela imilayezo kubasebenzi basemsebenzini ngosuku ubuza ukuthi bakuphi, nakuba imephu seyikhombisa lokho.
Iningi lezingxoxo mayelana nedatha liphathelene nezikhala ezincane, njengesidlo sasemini eside noma umgwaqo ohamba kancane, kunokuba kube ngemiphumela.
Abasebenzi abahamba phambili nabo baqala ukuphotsa, hhayi abasebenzi ababuthakathaka kuphela.
Abantu bafaka ukuvakasha ukuze baneliseke yinhlelo kunokurekhoda umsebenzi wangempela, isibonelo ukuma okumfishane kakhulu okuningi kwikliyenti elifanayo.

Uma ubona okungaphezu kokukodwa kwalezi, yima kancane. Buyela emibuzweni emibili noma emithathu obhale ekuqaleni, bese ubheka kuphela idatha ephendula lezo zibuzo.

Ukulandela okulungile kubukeka kahlukile kumsebenzi ohlukile

Asikho ithimba elisebenza umsebenzi ofanayo, ngakho isilinganiso esilungile siyashintsha ngendima:

Abasebenzi basemsebenzini bokuthengisa nokuthengisa imikhiqizo bahlolwa kahle ngokuvakasha okufakazelwe, ama-oda, amakliyenti amasha nentuthuko ngokuya endaweni ehlosiwe.
Abahlinzeki bezimpahla esitolo bahlolwa kahle ngezitolo ezihlolwe, ukuhlolwa kweshelufu okuqedile nezithombe zokubonisa kwemikhiqizo.
Abaqoqi nabaphathi bemikhondo bahlolwa kahle ngamakliyenti avakashelwe, izimali eziqoqiwe nezithembiso zokukhokha ezigcinwe.
Abahlinzeki bezobuchwepheshe nabasebenzi bokusebenzela amakliyenti bahlolwa kahle ngemisebenzi eqediwe, isikhathi esisendaweni nokubuyela okudingekayo ngokuphindaphindiwe.

Ukusebenzisa isethi yezinombolo eyodwa kuzo zonke izindima kuyimbangela evamile yokungabi nobulungisa. Umbhangqwana osebenza amahora amathathu elungisa umshini owodwa ngokufanele akufanele abonakale ebi kunomngane wakhe owenze ukuma okuyisishiyagalombili okufushane.

Ukulandela okuhle kwabasebenzi basemsebenzini kubonakala kanjani ngemva kwezinsuku ezingu-90

Ngemva kwezinyanga ezimbalwa, inhlelo elungileyo ivame ukubonisa imiphumela emibalwa ecacile. Amarekhodi okuvakasha ayanemba ngoba abasebenzi bayathemba ukuthi asetshenziswa kanjani. Ukubuyekezwa kwesonto kuyafinyeleleka ngokushesha, ngoba idatha seyiphendula imibuzo eyisisekelo. Abaphathi bachitha isikhathi esiningi ekuqeqesheni nesincane ekulandeleleni izibuyekezo. Okubaluleke kakhulu, abasebenzi basemsebenzini baqala ukusebenzisa umbono wabo siqu ukuhlela isonto labo, okuyisikhombisi esicacile sokuthi ukulandela kusebenzela wena hhayi ehhovisi kuphela.

Indlela iWayfen ekwenza ngayo

I-Wayfen irekhoda indawo kuphela lapho umuntu osemsebenzini ngene emsebenzini, ihlole ukuvakasha ngakunye ngokuqhathaniswa nendawo yekliyenti egciniwe, futhi ibonise wonke umuntu osemsebenzini ukuvakasha kwakhe, indlela nenjongo yakhe. Abaphathi bathola imephu ephilayo nohlu lwezinto ezidinga ukunakwa oluveza lapho ukuqeqeshwa kuzosiza khulu khona.

Imibuzo evame ukubuzwa

Ingabe kuvumelekile ukulandela abasebenzi basemsebenzini nge-GPS?

Emazweni amaningi kuyavunyelwa ngezinjongo zomsebenzi uma abasebenzi batshelwa ngokucacile ukuthi yini erekhodwayo, kungani nanini, nokuthi uqoqa okudingekayo kuphela. Imithetho iyahluka, isibonelo i-POPIA yaseNingizimu Afrika ne-GDPR yaseYurophu, ngakho hlola imithetho endaweni osebenza kuyo, futhi uthole iseluleko somthetho sendawo uma unganqikazi.

Ngifanele ngilandele abasebenzi basemsebenzini zonke usuku?

Cha. Landela indawo kuphela phakathi kwamahora okusebenza, kusukela ekungeneni emsebenzini kuya ekuphumeni. Ukurekhoda indawo ngemva kwamahora, ngezimpelasonto noma uma umuntu ephumile kungabi ngokulungile, kungengezi kakhulu inani futhi kungaphula imithetho yobumfihlo.

Ngingayethula kanjani ukulandela nge-GPS ngaphandle kokuphazamisa ithimba lami?

Chaza isizathu kuqala, yabelana ngomgomo omfushane obhaliwe, bakhombise umbono wabo siqu ngaphambi kokuba omunye umuntu abuke, bese usebenzisa idatha ikakhulu ukuqeqesha nokwemukela umsebenzi omuhle.

Yini engcono kakhulu okufanele ilandelwe kubasebenzi basemsebenzini?

Ukuvakasha okufakazelwe okuxhumene nemiphumela. Ukuvakasha okuhlolwe ngokuqhathaniswa nendawo yekliyenti, kanye nokuthengiswe, kuqoqwe noma kuvunyelwene, kukutshela okudlula kakhulu umlando wendawo kuphela.

Zama i-Wayfen mahhala izinsuku ezingu-14 ngabantu abangu-5. Akudingeki ikhadi.

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