Ibhulogi ye-Wayfen · 27 Okthoba 2026

Indlela yokulandelela isinikezo sentengo: umkhuba wesinyathelo ngesinyathelo wamaqembu abasebenzi bangaphandle

Isinikezo sentengo esingalandelelwa muntu siwumthengiso owukhokhele bese uwunikela ngawo. Lesi sihloko sibonisa indlela yokulandelela isinikezo sentengo ngaphandle kokuphoqa: nini okufanele uxhumane, yini okufanele uyisho ngalo lonke ikhathi, siphi isiteshi okufanele usisebenzise, nendlela umphathi agcina ngayo zonke izinikezo ezivulekile zihamba phambili phakathi kweqembu labasebenzi bangaphandle.

Ngokufutshane:

Qinisekisa ukuthi isinikezo sifikile ngosuku olufanayo, bese ulandelela cishe emalanga amabili okusebenza kamuva, futhi ngosuku lwesi-5 kuya kwesi-7, bese kuphinde kube kanye ngaphambi kokuthi isinikezo siphelelwe yisikhathi.
Ukulandelela ngakunye kufanele kwengeze okuthile: impendulo, inkinga engekho, inketho elula noma isinyathelo esicacile esilandelayo. Ukuthi "Ngihlola nje" ngokwayo kuvame ukungasebenzi.
Sebenzisa iziteshi ezimbili, njengeWhatsApp nocingo, bese ubhala ngolimi lwekhasimende lakho.
Nika yonke isinikezo esivulekile umnikazi oyedwa nosuku olulandelayo olulodwa, bese usivala njengesiphumelele noma silahlekile ngesizathu, ukuze ipayipi yakho ikhombise iqiniso.

Kungani izinikezo zithula

Lapho ikhasimende licela isinikezo sentengo, selinentshisekelo. Lapho lisiyeka ukuphendula, kuvame ukungabi yisithi "cha". Ngokuvamile isinikezo silinde omunye umuntu ukuthi asivume, ikhasimende linombuzo angakaze alubuze, liqhathanisa nomhlinzeki omunye, noma selisamatasa. Ukulandelela okuhle kususa lowo ophazamisayo kulawo mabili.

Kusiza futhi ukukhumbula ukuthi uningi lwesinqumo lwenzeka ngaphandle kwakho manje. Kwesinye isifundo se-Gartner sabathengi bebhizinisi abangu-646 esenziwa ngo-Agasti nangoMfumfu 2025, u-67% bathi bakhetha indlela yokuthenga ngaphandle komthengisi. Enye insiza ye-Gartner yabathengi abangu-645, esenziwa ngesikhathi esifanayo, yathola ukuthi abathengi basebenzisa imithombo yolwazi engu-7 ngesilinganiso ngesikhathi sokuthenga sakamuva, futhi u-69% bathanda ukuhlola ngomthengisi ukuthi amathuluzi e-AI abawashilo yini. Ngamanye amazwi, abathengi benza uningi lomsebenzi bodwa, kodwa basafuna umuntu abamthembayo oqinisekisa imininingwane. Ukulandelela kwakho yilesi sikhathi.

Ngaphambi kokuthumela isinikezo: yenza ukulandelela kube lula

Indlela yokulandelela isinikezo sentengo engcono ihlelwa ngaphambi kokuthi isinikezo siphume. Izinkambiso ezintathu zenza lonke lolu hlelo lube lula kakhulu:

Vumelanani isinyathelo esilandelayo ubuso nobuso. Ngaphambi kokuthi umsebenzi wangaphandle ahambe ekhasimendeni, buza: "Uzakunquma nini, futhi ubani okudingeka abone lokhu?" Bhala impendulo negama lomuntu onquma.
Faka usuku lokuphelelwa yisikhathi esinikezweni. Usuku "olusebenza kuze kube" alusiyo iqhinga lokucindezela. Luvikela amanani akho futhi lunikeza zombili izinhlangothi isizathu esivamile sokuthi bakhulume futhi ngaphambi kokuphela kwalo.
Yithumele ngefomethi elula ukudluliselwa. I-PDF ecacile enemininingwane yebhizinisi lakho, izinto ezikhethiwe nezinani zazo, inani eliphelele nosuku lokuphelelwa yisikhathi ingadluliselwa ngqo kumuntu ogunyaza ukuchithwa kwemali.

Umugqa wesikhathi sokulandelela isinikezo

Akukho inani elifanele lamalanga elisebenza kubo bonke ebhizinisini. Ama-oda amancane alula ahamba ngamalanga; amaphrojekthi amakhulu angathatha amasonto. Sebenzisa umugqa wesikhathi olandelayo njengesiqalo bese uwulungisa ngokuya ngokuthi amakhasimende akho ngokuvamile athatha isikhathi esingakanani ukuqeda isinqumo.

Usuku 0: qinisekisa ukuthi sifikile

Thumela isinikezo, bese uthumela umlayezo omfushane ngosuku olufanayo ukuqinisekisa ukuthi sifikile sivuleka kahle. Wugcine ube yimigqa emibili futhi ufake isinyathelo esilandelayo osivumelene ngaso.

Isibonelo: "Sawubona Grace, sengithumele isinikezo seyunithi ezingu-40 esikhulumile. Sisebenza kuze kube ngu-10 Novemba. Ushilo ukuthi uzasibheka neqembu lakho lezimali ngoLwesine, ngakho ngizahlola ngoLwesihlanu ekuseni."

Usuku 2: phendula imibuzo yokuqala

Emalanga amabili okusebenza kamuva, hlola ukuthi ikhasimende linemibuzo yini. Lapha kuvele izithiyo ezincane eziningi: usuku lokulethwa, indlela yokukhokha, noma umkhiqizo ofuna ukuwushintsha.

Isibonelo: "Sawubona Grace, isinikezo sibonakale silungile yini? Ngijabule ukushintsha inani noma ukwahlukanisa ukulethwa uma lokho kusiza."

Usuku 5 kuya kwesi-7: engeza okusha

Uma kusengakho impendulo, ungaphindi umlayezo wokuqala. Engeza into eyiba usizo: inketho elula, impendulo enkingeni evamile, isithombe somkhiqizo osetshenziswa ebhizinisini elifanayo, noma isikhathi lapho umsebenzi wangaphandle eduze khona ukuze avakashele ngokushesha.

Isibonelo: "Sawubona Grace, abanye amakhasimende baqala ngesigamu senani ukuze bavivinye. Ngiphakamisele inketho encane yamayunithi angu-20. Ngizakuba eduze kwakho ngoLwesibili uma ufuna ukubona isampula."

Ngaphambi kokuphela kwesikhathi: sebenzisa usuku

Emalanga ambalwa ngaphambi kosuku lokuphelelwa yisikhathi, khumbuza ikhasimende bese unikeza ukugcina inani noma ukulibuyekeza.

Isibonelo: "Sawubona Grace, isikhumbuzo esifushane sokuthi isinikezo siphelelwa ngoLwesihlanu. Uma udinga isikhathi esengeziwe, ngingayelula ngamasonto amabili. Ngitshele nje."

Emva kokuphela kwesikhathi: vala umjikelo

Uma usalindile, thumela umlayezo oyodwa wokugcina onobuhle okwenza kube lula ukuthi uthi cha. Lo mlayezo uvame ukuphendulwa ngoba ucela okuncane kakhulu.

Isibonelo: "Sawubona Grace, ngizacabanga ukuthi isikhathi asikafiki manje, ngakho ngisivala lesi sinikezo ngakithi. Uma kukhona okushintsha, ngiyajabula ukuthumela inani elisha."

Bese umaka isinikezo njengesilahlekile (ngesizathu esifana nokuthi "akukho mpendulo" noma "uhambe nomhlinzeki omunye") bese usetha isikhumbuzo sokubuyela emva kwezinyanga ezimbalwa. Isinikezo esivaliwe sisasenguxhumano olufudumele.

Yini okufanele uyisho: imilayezo emihlanu esebenzayo

Imilayezo engcono ihlanganisa izici ezintathu: iyafushane, iphathelene nezidingo zekhasimende, futhi iphela ngombuzo oyodwa ocacile. Nazi ezinhlanu ongazilungisa.

Umbuzo wokuqala: "Kukhona okusesinikezweni okungathanda ngichaze noma ngishintshe?"
Umlayezo womuntu onquma: "Ingabe kungasiza uma ngikuthumela isifinyezo sekhasi elilodwa okungabelwana ngaso nomphathi wakho?"
Umlayezo wenketho: "Uma inani eliphelele liyinkinga, nansi i-oda yokuqala encane, noma singalethela ngezingxenye ezimbili."
Umlayezo wesikhathi: "Uhlela ukunquma nini? Ngizakubeka isikhumbuzo sokuthi ngikubone ngalesosikhathi."
Umlayezo wokuvala umjikelo: "Ngingasisivala lesi sinikezo okwamanje, noma ufuna isikhathi esengeziwe?"

Gwema imilayezo esho nje kuphela ukuthi "Ngilandelela nje" noma "Kukhona okusha yini?". Imilayezo enjalo ayinikezi ikhasimende lutho lokuphendula futhi yenza isinikezo sakho sibonakale sibuhlungu njengomsebenzi okufanele wenziwe. Imilayezo yomuntu siqu ivame futhi ukusebenza kangcono kunemilayezo ejwayelekile: I-Gartner Digital Markets yathi ngo-2021 ukwenza umlayezo ube ngowomuntu siqu kungaphinda kabili izinga lokuphendula uma uxhumana kabusha nomuntu owake wakhuluma naye.

Ikhanali yokuxhumana

Sebenzisa ikhanali ikhasimende elisebenzisa ngayo nawe, ungathembeli kuphela kwelinye. Isihloko se-Gartner Digital Markets esifanayo sithi ukuxhumana nomuntu ngamaziteshi amabili noma amathathu ngasikhathi sinye kungakhulisa amathuba okuphendula kuya ku-14%.

I-WhatsApp noma umlayezo wombhalo: kuhle kakhulu ekuhloleni okufushane nasemibuzweni esheshayo. Isici se-WhatsApp i-click to chat sikuvumela ukuthi uvule ingxoxo kusukela kusixhumanisi ngaphandle kokuthi ulondoloze inombolo yekhasimende kuqala, futhi isixhumanisi singathwala umlayezo osuvele ubhalwe.
Ucingo: kuhle kakhulu lapho kukhona imali enkulu esengozini, lapho ikhasimende lithula kakhulu emva kokukhombisa intshisekelo enkulu, noma lapho udinga ukuqonda ukuphikisa.
I-imeyili: kuhle kumakhasimende asemthethweni, ekuthumeleni isinikezo esishintshiwe nalokho okungadingeka ukuthi ikhasimende lulethele ezezimali.
Ukuvakasha: abasebenzi bangaphandle banesibonelo esingabonakali kubathengisi abahlala ehhovisi. Uma useseduze, ukuma imizuzu emihlanu nesampula noma ikhophi eprintiwe kuvame ukuba yilokho okuqinile kunakho konke ukulandelela. Hlela lokhu osukwini lwakho ngosizo lohlelo lomzila hatshi njengohambo olukhethekile.

Uma amakhasimende akho akhuluma izilimi ezahlukene, landelela ngolimi lwawo, nakuba isinikezo sokuqala sasibhalwe ngesiNgisi. Umlayezo ngolimi lwekhasimende ufundeka njengokunakekela, hhayi njengokulandelela okuqinile.

Kangaki okufanele ulandelele isinikezo?

Ezinikezweni eziningi, izinxhumano ezintathu kuya kwezinhlanu emasontweni amabili kuya kwamathathu zinengqondo: ukuqinisekisa ngosuku olufanayo, ukulandelela okusizayo kabili noma kathathu, nomlayezo wokugcina wokuvala umjikelo. Ima lapho ikhasimende lithi cha, licela ukuthi uyeke, noma umlayezo wokuvala umjikelo ungathola mpendulo. Ukuqhubeka ngaphezu kwalokho akusoze kuwine ithengiso ngokwengeziwe futhi kungalimaza ubudlelwano okungase udinge kamuva.

Kumaprojekthi amakhulu anenqubo ende yokuthenga, bekela ukulandelela kude ngokwengeziwe futhi ubophe ngakunye esikhathini sangempela: usuku lomhlangano, isinqumo sesabelomali, noma uhlu lwentengo olusha.

Ukulandelela isinikezo eqenjini lonke

Kumsebenzi wangaphandle oyedwa, incwadi yokubhala namakhumbuzo ambalwa kungasebenza. Eqenjini, izinikezo zidlula ezikhaleni uma inqubo ingekho ilungele wonke umuntu. Lezi zimiso ezinhlanu zigcina lokhu kulawuleka:

1. Isinikezo ngasinye sinomnikazi oyedwa

Umsebenzi wangaphandle owakha isinikezo ulandelela, ngaphandle uma umphathi enikeza omunye umuntu. Abantu ababili belandelela ikhasimende elifanayo kubi njengokungalandeleli muntu.

2. Isinikezo ngasinye sinosuku olulandelayo

Isinikezo esivulekile esingenasuku elilandelayo lokulandelela siyisinikezo esizakhohlwa. Yenza "isinyathelo esilandelayo nosuku" kube yinkambiso edingekayo njalo lapho umsebenzi wangaphandle evuselela idili.

3. Izinikezo zihlala kuhlelo olulodwa, hhayi emithaleni yokuxoxa

Lapho izinikezo zisakazeke phakathi kwamaqembu e-WhatsApp nemeyili yomuntu siqu, akekho okwazi ukuthi yiziphi ezivulekile. Uhlelo olulula olunezigaba ezinjenga-Lead, Quoted, Negotiating, Won kanye ne-Lost lubonisa yonke isinikezo esivulekile nokuthi silinde isikhathi esingakanani. Ukuqhathanisa kwethu i-WhatsApp nohlelo lokuthengisa olusebenza ngaphandle kuchaza ukuthi kungani iqembu lidlula amaqembu engxoxo.

4. Bheka izinikezo ezithulile njalo ngesonto

Kanye ngesonto, lula izinikezo ezisahleli esigabeni esisodwa isikhathi eside kunokujwayelekile. Ngalinye nquma: landelela namuhla, shintsha inketho, noma uyivale. Lokhu kuhambisana kahle nezinqubo zansuku zonke ezisencwadini yethu yokulandelela amathuba.

5. Vala izinikezo ngokuthembeka, unesizathu

Izinikezo ezifile kodwa ezisashiwe njengezivulekile zenza isilinganiso sakho sesikhathi esizayo sibonakale singcono kunokuba kunjalo. Cela isizathu esifushane lapho isinikezo siphumelele noma silahlekile: intengo, isikhathi, umncintisi, noma ukungaphenduli. Emva kwezinyanga ezimbalwa, lezo zizathu ziyakutshela ukuthi yini okufanele uyilungise. Zisiza futhi ukugcina isilinganiso sakho sokuphela kwenyanga sithembekile.

Lingisa: izinombolo ezimbili okufanele uzibheke

Izinga lokuwina izinikezo: izinikezo eziphumelele ÷ izinikezo ezithunyelwe, ngenani nangexabiso. Zibheke ngomsebenzi wangaphandle ngamunye nangomkhiqizo ngamunye. Umsebenzi othumela izinikezo eziningi kodwa aphumelele ezimbalwa mhlawumbe udinga usizo ngokuhlola amakhasimende noma ngentengo; lowo othumela ezimbalwa mhlawumbe udinga izivakashelo eziningi.
Isikhathi esiphakathi sokuthatha isinqumo: isikhathi esiphakathi kusukela ekuthumeleni isinikezo kuze kube sekutheni ikhasimende linquma. Sisebenzise ukusetha umugqa wakho wesikhathi sokulandelela esikhundleni sokuqagela.

Engeza zombili kuma-KPI wokuthengisa okuhambayo ozivamise ukuzibuyekeza. Uma uzilandela izinyanga ezimbalwa, uzakwazi ukuthi ushintsho kuhlelo lwakho lokulandelela lusebenza ngempela yini.

Iphutha lokulandelela elijwayelekile

Ukulinda ikhasimende ukuthi lishayele. Abaningi ngeke, nakuba benentshisekelo.
Ukuthumela umlayezo ofanayo njalo. Ukulandelela ngakunye kufanele kunikeze ikhasimende isizathu esisha sokuphendula.
Ukukhuluma nomuntu ongafanele. Uma isinikezo sidinga ukuvunywa, buza msinya ukuthi ubani asivumayo bese unikeza ukumsiza anqume.
Ukwehlisa intengo ngokushesha kakhulu. Ukwehliswa kwentengo okunikezwa ekulandelelweni kokuqala kufundisa amakhasimende ukulinda. Nikeza izinketho (inani elincane, ukulethwa ngezigaba, isikhathi sokukhokha esihlukile) ngaphambi kokunciphisa intengo.
Ukukhohlwa izinikezo ezamukelwe. Isinikezo esamukelwe siguqule sibe ngu-oda noma i-invoice ngokushesha bese uvumelana ngosuku lokulethwa. Ukuqala kancane emva kwesi-yebo kungaholela ezinkingeni zokuqoqa ukukhokha kamuva.

Indlela iWayfen esiza ngayo

Ku-Wayfen, umsebenzi wangaphandle wakha isinikezo ngefoni kusuka kuhlu lwakho lwentengo (noma athayiphe izinto) futhi asigcine njenge-PDF, silungele ukuthunyelwa ekhasimendeni ngaphambi kokuthi ahambe, enosuku "olusebenza kuze kube" oluyizinsuku ezingu-14 ngaphandle uma ulushintsha. Ngenkathi lo thengiso uvulekile, ungadala futhi i-invoice noma inothi lokulethwa kusuka kulo. Ithuba ngalinye lihlala kuhlelo olunezigaba (Lead, Quoted, Negotiating, Won, Lost), olubonisa ukuthi amalanga angaki ithuba selisesigabeni salo samanje, futhi lubhale amathuba alinde isikhathi eside kakhulu. Ukuhambisa ithuba kuWon noma Lost kucela isizathu esifushane.

Lapho sekufika isikhathi sokulandelela, i-Wayfen ingabhala umlayezo ngolimi lwekhasimende ibe imthumela ngewhatsapp noma nge-imeyili yomsebenzi wangaphandle. Njalo ekuseni, i-Sales Agent ibuyekeza amathuba, amakhasimende nabathengi, ilungiselele ukulandelela izinikezo ezithule, futhi inomlayezo osuvele usuhlelwe. Akukho okuphuma kuze kube umuntu evumele. Umbiko othi Quotes vs Sales ubonisa izinikezo nokuthengisa okuqoshwe ngumsebenzi wangaphandle ngamunye, kanye nezinga lakhe lokuwina.

Imibuzo evame ukubuzwa

Kufanele ngilinde isikhathi esingakanani ngaphambi kokulandelela isinikezo?

Ngokwendlela yokulandelela isinikezo sentengo, qinisekisa ukuthi isinikezo sifikile ngosuku olufanayo lapho usithumela, bese ulandelela cishe emalanga amabili okusebenza kamuva. Uma usalindile impendulo, landelela futhi cishe ngosuku lwesi-5 kuya kwesi-7, kanye kanye ngaphambi kokuthi isinikezo siphelelwe yisikhathi.

Ngingalandelela kanjani isinikezo ngaphandle kokuphoqa?

Yenza umlayezo ngamunye usizakale: phendula umbuzo, nikeza inketho, engeza okuthile okuphathelene nalokho ikhasimende elikushilo, bese uphela ngombuzo oyodwa olula. Gcina ufushane, bhekisela kokushiwo ikhasimende, futhi wenze kube lula ukuthi bathi "hhayi manje".

Yini okufanele ngiyibhale kumlayezo wokulandelela isinikezo?

Khankasela isinikezo nokuthi yayisiyini, engeza okusizayo njengempendulo noma inketho elula, bese uphela ngombuzo oyodwa ocacile, isibonelo: "Ingabe ngiyishintshe ubuningi?" Gwema imilayezo ebuza kuphela ukuthi "Kukhona okusha yini?".

Kangaki lapho ngilandelela isinikezo?

Izinxhumano ezintathu kuya kwezinhlanu emasontweni amabili kuya kwamathathu zilungele izinikezo eziningi: ukuqinisekisa ngosuku olufanayo, ukulandelela okusizayo kabili noma kathathu, nomlayezo wokugcina wokuvala umjikelo. Ima lapho ikhasimende lithi cha noma licela ukuthi uyeke.

Ngingalandelela isinikezo nge-WhatsApp, ngocingo noma nge-imeyili?

Sebenzisa indlela ikhasimende elisebenzisa ngayo nawe bese uhlanganisa ezimbili kuzo. I-WhatsApp ilungele ukuhlola okusheshayo, ucingo lulungele amathengiso amakhulu nokuphikisa, kanti i-imeyili ilungele amakhasimende asemthethweni nezinikezo eziguquliwe ezidinga ukudluliselwa.

Yiliphi izinga elihle lokuwina izinikezo?

Lincike ebhizinisini lakho, emanani akho, nokuthi izinikezo zihlolwa kangakanani, ngakho qhathanisa nemiphumela yakho yangaphambilini kunokuthatha izinga elijwayelekile. Landelela izinga ngomsebenzi wangaphandle nangomkhiqizo ngamunye njalo ngenyanga, bese ubheka izinguquko emva kokulungisa umjikelo wakho wokulandelela.

Zama i-Wayfen mahhala izinsuku ezingu-14 nabantu abangu-5. Akudingeki ikhadi.

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Bona lokhu: Wayfen ngemboni.